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Warranty, Delivery, and Installation Information


Case Goods/Furniture

Warranty, Delivery, and Installation Information

Warranty:

All warranties are to the original purchaser. Warranties are not transferable. All warranties are limited to manufacturing and material defects that appear under normal, indoor use. TCI warrants our products to be free from defects in material and workmanship for a period of (5) five years from the date of shipment, providing written notice thereof is given to the manufacturer within 30 days of the appearance of such defect. Additional limitations described herein apply. Warranties are for repair, replacement, or substitution only, at TCI’s sole discretion. Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use or use contrary to the advisories or instructions contained herein.

 

DELIVERY:
F.O.B. Destination 90 days after receipt of purchase order (ARO). This contract provides for two different delivery techniques:

Routine Dock Delivery: TCI will deliver items to the using entity’s receiving dock and in the absence of a receiving dock; the order will be placed inside the front door of the lowest floor. The receiving entity is responsible for all additional movement to storage or user location.

Inside/Installation: An additional fee will be charged for this service. “Inside Installation” means delivery of the packaged furniture to a specified room on a particular floor of a user building. TCI will take action to cause the freight carrier to deliver, un-package and install the packaged furniture to this specified location. The using entity shall be responsible for the removal of any existing furniture and equipment from the area in which the contract items are to be installed. An additional charge may apply if no elevator is available.

SHIPPING & INSTALLATION INFORMATION:

Freight
A flat rate per item freight charge will apply to each item based on the type of product purchased and the Council of Government District in which the receiving entity is located.

Installation
A flat rate per item installation charge is available only for deliveries within the following Council of Government Districts 12,13,14,15,16 & 18. Installation of deliveries to Council of Government Districts outside of those listed above shall be by quote only and included in the Purchase Order using Clause #36.

Flat rate fees and commodity codes for the above items can be found in the Term Contract details for the specific contract item being ordered.

Due to increasing costs associated with 'Inside/Installed' deliveries, TCI has removed this option from State Contract listings. Please use 'Dock Delivery' commodity codes when submitting your orders, or they will be returned from TBPC.

TCI does still offer installation services, and has not discontinued installation of products sold. However, due to these necessary changes, installation charges must be calculated on a job-by-job basis. Please contact our Customer Service representatives for further information, or for assistance in processing your orders.

TCI sincerely appreciates your business, and stands ready to work with you in order to ensure your needs are fully met.

 

Delivery Info

 

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